Professional Services

 

 

Managed Services

 

Dyna Lync Telecom Services

Dyna Lync Telecom provides a wide range of Professional Services along the Nortel Networks product portfolio. Dyna Lync has positioned itself as the Industry expert for Nortel’s Telephony Manager application (TM) and has further expertise in Nortel’s Contact Center 6 (soon to be 7) application. Dyna Lync’s commitment to service ensures a successful and cost effective implementation. All of which translates into a wide range of satisfied customers.

We do it once and we do it right.

Dyna Lync provides a wide range of Professional Services that will ensure successful implementation of your Nortel Telephony Manager 3.x, Contact Center 6, StradaTel Premium and Vigilant Alarm Management solutions. We work to satisfy your environment, requirements and business processes. Here is the list of our Service offerings:

 

  • Project Management and Consulting
  • Voice and Data Traffic Analysis
  • Advanced Integration Services
  • OTM/TM implementation & training
  • Enterprise Application Integration
  • Contact Center Integration and training
  • StradaTel Premium Call Accounting Services
  • Custom TEM reporting services
  • Pre-implementation Assessments
  • Custom Local Rate Tables
  • Alarm Management Integration on the Nortel M1, CS 1000, BCM and Contact Center
  • LDAP and Active Directory Integration
  • Data Migration between PBXs'
  • OSC integration