Halex OnC@ll For Supervisors and Agents

Halex On C@ll

For Supervisors

Oversee agents and workgroups on every shift. View lines, queues, stations and users at all times. Observe queue summary statistics. Record agents' interactions; archive and manage hundreds of thousands of recording files using our Recording Console. User-definable escalation feature that allows supervisors to know when important conditions occur. Cradle-to-grave reporting by creating standard reports to track every aspect of contact center and agent performance.

For Agents

View call origin before connection calls PINs or UserIDs entered through the IVR by customers are viewable by agents before answering a call. Agents can also instantly record their own calls.

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