Halex OnC@ll Features

Halex On C@ll
  • Agent log-in from anywhere and remote system access.
  • Multiple languages.
  • Integrated e-mail distribution of missed or after hour callers.
  • Agent Reporting - track the number of calls and minutes used online by each agent. Ideal for salary reconciliation.
  • Call Detail Records - to track online usage for billingpurposes.
  • Call recovery for calls sent to logged in agents who have left their desk.
  • Auto agent log out if no answer at agent.
  • Skills based routing.
  • Browser based agent screen with real time call display.
  • Browser based administration.
  • Agent log-in to multiple queues.
  • Automatic Call Routing to Queues using the Dialed
  • Number or ANI.
  • Routes inbound calls up to a maximum of 300 customersupport representatives (CSR).
  • Integrated IVR environment allows unparalled capabilities. Allowing you to customize or add any feature you would require.
  • Optional call recording - by agent or administrator.
  • ODBC compliant and CRM platform independent.
  • Integration with all major PBX platforms (Nortel Meridian and Norstar; Mitel; NEC; Avaya DEFINITY; Siemens Rolm, Hicom).
  • 100% Network Compliant.
  • Full telco grade redundancy.

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